Return policy

RETURNS :

Goods that are faulty or do not fit must be returned within 7 working days of the item being received by the customer.

REFUND POLICY :

You can cancel/ask for a refund of your order within 30 days of receiving it by contacting us. Once you have cancelled the order, you must send the parcel back to us within 14 days. Once we get it, you will be refunded the price of the item(s) within 14 days. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. 

It is your responsibility to ensure safe return of the item(s) to us. If you return a high-value item, we recommend you use a recorded delivery service. We will refund the same means of payment as you used to make your purchase.

Please make sure to open and check your parcel as soon as you receive it; so that you have time to return the parcel or to report an issue to us, in order to receive a refund or another item. We can only work with you on your refund within a 30-day time frame, since the product is received.

EXCHANGE POLICY :

Due to inventory and accounting purposes, we do not exchange items received for different items than originally purchased and we also do not process exchanges for another size within the same product (unless it is a packing error from our side).

You can return an item that is unwanted for a refund but bear in mind you will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.

CLAIMS POLICY :

Claims arising from damage delay or partial loss of the goods in transit must be made in writing to The Company within seven working days of delivery. The Company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by The Company promptly return any of the goods subject of any claim and any packing materials securely packaged and return them to The Company for examination.